Service & Support

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Our global service organization helps ensure that your Virtek systems are always optimized for maximum performance. Our team of field service representatives, application specialists and remote support professionals have amassed years of best practices working with companies like yours and can help you get the most from your investment.

Remote Access

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WHAT LEVEL IS RIGHT FOR YOUR BUSINESS?

LIFE-TIME SERVICE ON-DEMAND with any Virtek System Purchase

Every Virtek system includes industry leading support from our global network of service experts. 

  • FREE TECHNICAL SUPPORT –  Contact us by phone or email for free technical support. 
  • PROFESSIONAL SERVICES – The entire suite of Virtek remote, on-site, repair, software updates and training services are available upon request. 

SERVICE LEVEL AGREEMENTS

In addition to our Service On-Demand options, Virtek offers a variety of customizable, proactive service agreement options designed to maximize uptime and system performance.

BENEFITS SOFTWARE MAINTENANCE*
Support and access to the latest software releases.
ENHANCED**
Support and access to the latest software releases with comprehensive hardware coverage.
PREMIUM**
Flexible service agreement covering software, hardware and any additional service options.
Prioritized telephone and remote technical support
Free software upgrades for all purchased licenses of software
Reduced cost for purchases of premium new software module add-ons N/A
Access to Virtek’s Projector Exchange Program† N/A
Prioritized projector repairs N/A
Discounted spare parts, service and training N/A
Certified Calibration Plate Replacement Program†† N/A N/A
FLEX OPTIONS      
Remote operator training (up to 4 hours) N/A
10% additional discount on spare parts & services N/A
On-site health check/ preventative maintenance N/A N/A
One free projector repair/ exchange N/A N/A

*Available for Iris product only.  **Available for all products.

†Participation in this program is only available as part of a service agreement.  ††Option dependent on product line.

 


Take comfort knowing you have a global network of highly knowledgeable professionals working for you. 

Virtek Service Contact: service@virtek.ca 

Americas:
In the USA, Canada and Mexico, call 1.800.6.VIRTEK or 1-800-684-7835
Outside the USA, Canada and Mexico: +1-519-746-7190

Europe: +44 (0) 161 864 6490

Asia Pacific: 1- 800-820-2329


Replacement Parts

To order replacement parts for your Virtek system, click here.